Saturday, January 24, 2009

Zuma Dogg's 14 Point Plan As Mayor of Los Angeles (Zuma Dogg as Mayor DAY ONE)

ZUMA DOGG'S 14 POINT PLAN TO RUN CITY HALL AS MAYOR: OK, it's Dr. W. Edwards Deming's 14 point plan. But Zuma Dogg plans on implementing it if elected mayor of Los Angeles.  Here it is , "Interpreting Deming's 14 Points." I wrote it in the  early 90's and Deming sent a letter of praise in repsonse to  what you are about  to read. (So you can read with the confidence of knowing that Deming signed off on this.)

It's the one, single most critical qualification that distinguishes me from all other candidates on the ballot, including the current mayor.

NOTHING WILL BE GETTING "FIXED" IN THIS CITY UNTIL THE CITY OF LOS ANGELES EMBRACES THESE 14 POINTS.

We can watch the city trip all over itself for the next fifty years. Do your research on Deming's 14 points. One good thing, Zuma Dogg knows a lot of the top level managers and workers in the city know about Deming, and are thrilled that Zuma Dogg knows about Deming. Quite frankly, it has already impressed the hell out of some city hall workers who have asked me how I got into Deming and why.

From here on in, I'll spend a little more time explaining what it would mean to implement these 14 points at City Hall.

But the FIRST thing I would do as mayor, on the first day on the job, would be to contact all the city managers and department heads and have a giant meeting, where Zuma Dogg and top experts explain/break down the 14 points for everyone in the room, and let everyone know this is how we will be operating.

(See "Interpreting Deming's 14 Points" at ZumaTimes.com)

Zuma Dogg feels we have so many genius level people working for the city in these departments across the city, but they are not allowed to "fix" the system, or do what's best for the customer (residents) because of a vindictive and retaliatory city hall under the current mayor.

I have had discussions with countless city workers who start nodding their heads up and down in agreement when I let them know that Uncle ZD knows they have the muzzle on and are not being allowed to do the right thing for the PEOPLE of Los Angeles.

So ZD doesn't have to start firing everyone and replacing everyone. THE PROBLEM IS NOT THE PEOPLE ZD IS MEETING AT CITY HALL WHO WORK IN THE VARIOUS DEPARTMENTS ACROSS THE CITY...IT IS THE SYSTEM ITSELF.

And the first step to fixing the system is letting the top level managers know that Uncle Zuma Dogg as mayor WANTS to know how to improve (fix) the process. How to reduce the beuracracy. People are forced to "fudge" -- hold off on work some months, jam in too much work others. All these things that workers are forced to do to please the mayor, but not the people of Los Angeles. ALL THE THINGS PEOPLE ARE FORCED TO DO BECAUSE THEY ARE WORKING UNDER FEAR!

So when city managers and workers understand that Zuma Dogg LIKES to hear how to improve the process...how to innovate...what needs to change (instead of fighting and resisting change/innovation)...they will feel a lot better about their jobs. And that is how people start to do a better job. It is VERY stressful for people to have to "fudge" and do things the wrong way, when they know how to do it the right way, "IF ONLY SOMEONE WOULD LISTEN."

THEN, you have to create a flow chart for every process. For example, if someone calls to have the tree trimmed in front of a stop sign at a school crosswalk...you make a flow chart of the process from the 3-1-1 call, until completion. THEN, you vet out the bureaucracy (intentional/fraud, and un-intended/waste). You question why the widget is moving from point A to point B.

HERE'S AN EXAMPLE: I saw a DWP crew show up one morning in front of a home to cut a tree. There were a couple of those big trucks, and some regular vehicles with all the workers ready to do the work. (Several thousands of dollars of workers and equipment.)

WELP, unfortunately, there was some broken down pickup truck that I see in the same spot, every day, for weeks at a time, if not months. And it happened to be right where the crew needed to work.

So one of the workers asks me frantically, "Is this your truck?"

I said, "No, but it's there all the time, so don't plan on anyone coming out to drive it away."

SO THAT TRUCK THWARTED THE ENTIRE EFFORT!!! DO YOU JUST DOUBLED THE COST OF THE PROJECT BY SENDING THE CREW AWAY, ONLY TO HAVE TO COME BACK THE NEXT DAY. (And I don't know if the next day would be different.)

ZUMA DOGG FOR MAYOR SOLUTION: Why wasn't a temporary "NO PARKING" sign posted in the area of work 72 hours in advance (like for movie shoots). THAT WAY, every regular resident that parks on the street would know about it and be able to keep clear of the area that day. AND, DWP would have been able to have the truck (which is parked their for weeks at a time) TOWED.

THIS IS WHAT DEMING'S 14 POINTS IS ABOUT. Innovation, empowerment, improving the process. It all adds up to reducing waste and improving efficiency. And that's how you cut the amount of time it takes to have your tree cut. (Cause if they have to come back the next day, that doubles the amount of time it takes to get to YOUR tree, too...those non-Deming embracing dummies.

I DON'T CARE IF YOU HAVE A HARVARD LAW DEGREE, OR NOT...IF YOU ARE NOT ABLE TO IMPLEMENT DEMING'S 14 POINTS, ESPECIALLY IN THESE ECONOMIC TIMES (having to do more with less), YOU ARE NOTHING BUT AN INFERIOR CLOWN TO ME.

ZumaDoggForMayor.com

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