Saturday, May 19, 2012

LAFD RESPONSE TIMES: L.A. Councilman Mitch Englander's DUMB & UNINFORMED, NON-LEADERSHIP, EMPTY EXHORTATIONS [A WALKING "QUALITY & PRODUCTIVITY" VIOLATION OF THE MIND & MOUTH!]


In response to L.A. City Controller's audit report of LAFD response time statistics:

"Public safety is absolutely the city's top priority," LA Councilman Mitch Englander, the chairman of the Public Safety Committee, said in a statement. "We must have accurate numbers on fire response times because you can't fix what you can't measure."

[Any IDIOT can say, "public safety is ABSOLUTELY the city's TOP priority." And an idiot DID say it. Because all Mr. Englander is capable of is spouting, "empty exhortations," of which he is providing no method for achieving the goal. WE MUST HAVE ACCURATE NUMBERS!!!! MR. ENGLANDER DEMANDS ACCURATE NUMBERS!!! DON'T YOU PEOPLE KNOW...INACCURATE NUMBERS WILL NOT BE TOLERATED?!?!  


Until, NEXT TIME. When he will say, "I DON'T UNDERSTAND! I SAID INACCURATE NUMBERS WILL NOT BE TOLERATED!!!"  But did anyone do anything to overhaul the system and provide a quality system and environment in which to function? Is Mr. Englander standing up to take on the task of leadership to implement Deming's 14 Points at L.A. City Hall? 


Because until someone does, this report will be the same report in 2013. And, NO, Mr. Englander, I digress. You do NOT need accurate response times of previous responses to fix the system. You do not need to measure what you want to measure. Do you even HAVE a range of acceptable response times defined? And, if so; what statistics and standards do you use, for that? 


Mrs. Englander, you should take the time fixing the measuring system -- and find out how to simply FIX the problem -- AND THEN DO SO! Does it matter by what percentage it needs fixing?]

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