DEMING SEMINAR NOTES: I have stated that as Mayor of Los Angeles I will start implementing Deming's 14 points on day one on the job. If you want to read this 14 Point "operation manual" as to how the City of Los Angeles will be operating under Mayor Zuma Dogg, here is the legendary classic, "Interpreting Deming's 14 Points" that Deming himself said, "Is very well done", Anthony Robbins called, "Fabulous" and was published internationally by Quality Digest magazine.
INTRO TO "14 POINTS" ARTICLE: I just came across some "seminar notes" from the Deming seminar I attended in the early 90's. Nothing earth shattering. But it's some of the original source material that went into the article I hope you are about to read.
NOTES: There is nothing worse than bad competition. Consumers attribute bad characteristics to all competitors of the industry. Also, bad habits are picked up by competitors that are not in the best interest of the industry, and everybody loses (customer and business).
The quality of your product and service (constituent/customer satisfaction) can be predicted by how happy and satisfied your employees/staff are.
Customers/Constituents judge quality/constituent satisfaction by their standards, not yours.
Have departments/staff work together at all stages of research, design, production and sales. Everyone must work in a cooperative, not competitive effort. (How many times have projects have to be sent back because one party wasn't talking with the other during the process?)
Q: What is the biggest producer of waste in American industry?
A: The present style of American management. Although these loses cannot be measured or evaluated, these are the losses that must be managed.
A change in direction is not a sign of a "wrong decision". A pilot makes frequent changes in course during flight based on traffic (competition) and weather (market conditions). A change in conditions requires a change in course.
Quality starts in the boardroom/chambers, for these are the councilmembers/media/leaders who possess the persuasive power to create change. It must start at the top.
Institute a vigorous program of education and self-improvement. Just as we reinvest in other resources, we must reinvest in a company's most important asset -- its people!
I WISH MY COLLEAGUES IN LOS ANGELES CITY HALL WOULD READ THIS SO THEY COULD ELEVATE THEMSELVES CLOSER TO ZD'S LEVEL. It's kinda frustrating when I am talking to Councilmembers and the mayor and they don't have the basic understanding of these basic concepts while they continue to trip all over themselves, wasting and wasting more and more money until they can't even stay afloat, anymore. But it's easier to stay stubborn and stupid -- THEN JUST PUT SOME NEW BONDS AND TAXES ON THE BALLOT WHILE YOU ALSO CREATE AND "UP"DATE NEW FEES TO HELP COMPENSATE FOR YOUR WASTE!
OR, you could just start doing this.
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