EXCERPT:

The DWP and other utility companies say growing numbers of people are falling behind on their water and power bills.

DWP officials said 358,374 customers - nearly one in four of the 1.4 million the utility serves - had overdue bills in May. That was 13 percent more customers with overdue bills than in May of last year, officials noted.

The vast majority of the 358,374 - about 293,000 of them - were homeowners, according to DWP records. But overdue accounts of apartment dwellers also surged - up 40 percent from a year ago to 22,251.

"I think people are feeling the pinch of a difficult economy. They feel very uncertain," said DWP General Manager H. David Nahai.

"When you have abill you can hold onto for a while ... knowing you're being served by a municipal agency that's going to take a humanitarian and caring view of its customers, it's natural to hold onto a bill for a month or so."

Nahai said the utility is closely watching the trend and moving to hire and train workers to help customers meet their payments.

Nahai said the utility's write-off rate has climbed only about 0.1 percent over past year, which will cost the DWP an extra $1 million or so. He said the rate is still less than the industry average. [ZD says, Yeah, but that rate is about to skyrocket as DWP rates skyrocket in the face of inflation and over-fees/over-taxation.]

Disconnections on average have been dropping since Nahai took over: Service was cut off to about 2,160 customers in each of the last four months, compared with about 3,460 per month in the same period last year.

"While disconnecting is a last resort, it's truly unfair to ratepayers as a whole to allow abusers to get away with it, and we'll concentrate to make sure that doesn't happen," Nahai said.